Returns & Exchanges

RETURN & EXCHANGE POLICY

We take great pride in making our candles and want to ensure you are happy with your purchase.

DAMAGED ITEMS

We do our best to ensure that your order arrives safely and unharmed. If your items arrive damaged we will get a replacement to you at no charge.

Please email us at muddogcreekfarm@gmail.com

We will require: your order number, a photograph of your parcel and a photo of the damaged item. 

NOT WHAT YOU ORDERED?

If you received the wrong scent, size, quantity etc. we will work with you to rectify this.

Please email us at muddogcreekfarm@gmail.com

We will require: your order number and an explanation of the error. 

A replacement order will be shipped to you and the incorrect order will be returned to us. A return shipping label will be provided. Once your return is received and inspected, we will send you an email to notify you that we have received your item and will ship out your replacement order.

EXCHANGES

If you order a candle that you aren't delighted with, you can exchange your candle within 30 days of purchase. 

Please email us at muddogcreekfarm@gmail.com 

We will require your order number, the reason for exchange, and the scent you wish to receive in return. To be eligible for an exchange, your item must be in new condition and in the original packaging.

*Please note, additional shipping fees may apply.*

 

© 2021 Mud Dog Creek

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